Skip To Content

Best Auto Repair, Houston

12510 Oxford Park Drive Houston, TX 77082

281-589-8984
Opening Hours
  • Mon 8:00AM - 6:00PM
  • Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
  • Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
  • Sat Closed
  • Sun Closed
CONTACT US

Houston Customer Detective Work

Posted March 1, 2020 10:14 AM

One might say the most challenging part of being an automotive service technician at Westside Automotive in Houston is diagnosing a problem before it can be fixed.

Cars in TX are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at Westside Automotive introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Westside Automotive and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at Westside Automotive know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Westside Automotive
12510 Oxford Park Dr.
Houston, TX 77082
281-589-8984
http://www.houstonwestsideautomotive.com



Search



Archive

December 2019 (15)
January 2020 (5)
February 2020 (4)
March 2020 (5)

Categories

Auto Safety (1)Automotive News (1)Battery (2)Brake Service (1)Brakes (1)Did You Know (1)Drive Train (1)Fluids (1)Fuel System (2)Maintenance (4)Oil Change (1)Older Vehicles (1)Safety (1)Service Intervals (1)Service Standards (1)Steering (2)Timing Belt (1)Tires and Wheels (6)What Customers Should Know (1)Windshield Wipers (2)
  • AAA (American Automobile Association)
  • ASE (Automotive Service Excellence)
  • Jasper
  • ASE Master Technician
  • Bosch Service
  • BG Products
  • Denso
  • Car Care Aware

Testimonials

Great service, honest business and fair pricing. I have been taking my vehicles here for years and have always been very satisfied.
view all reviews
TAP TO CALL NOW 281-589-8984 X